1. Home
  2. FAQ
Help Center

7scom FAQ – Everything You Need to Know

New to 7scom or just need a quick answer? You are in the right place. We have put together the most common questions from Filipino players – covering registration, deposits, withdrawals, games, bonuses, account security, and responsible gaming.

Browse by category below or scroll through all questions. If you still cannot find what you are looking for, our support team is always ready to help at [email protected].

Quick Help

Most Common Topics

Jump straight to the topic you need – click any card to scroll to that FAQ section.

Registration & Account

How to sign up, verify your identity, update your profile, and manage your 7scom account settings.

Deposits & Withdrawals

Accepted payment methods including GCash and Maya, minimum amounts, processing times, and how to cash out your winnings.

Games & Fairness

How 7scom games work, RTP rates, game categories, and how we ensure fair play for every Filipino player.

Bonuses & Promotions

Welcome bonuses, reload offers, free spins, wagering requirements, and how to claim your 7scom rewards.

Security & Privacy

How 7scom protects your data, two-factor authentication, KYC verification, and what to do if your account is compromised.

Responsible Gaming

Deposit limits, self-exclusion, cooling-off periods, and how 7scom supports players who need a break. 21+ only.

All Questions

Browse All FAQs

Creating a 7scom account is quick and straightforward. Click the 7scom Login link in the navigation menu and look for the registration option. You will need to provide a valid email address, create a secure password, and confirm that you are at least 21 years old. Once you submit your details, you will receive a verification email – click the link inside to activate your account and you are good to go.

The minimum age to register and play at 7scom is 21 years old, in accordance with Philippine gaming regulations set by PAGCOR. We strictly enforce this requirement. During the KYC verification process, you will be required to submit a valid Philippine government-issued ID to confirm your age. Accounts found to belong to players under 21 will be immediately suspended and permanently closed.

KYC (Know Your Customer) verification is required before your first withdrawal. Log in to your 7scom account, go to Account Settings, and find the Verification section. Upload a clear photo or scan of a valid Philippine government-issued ID – accepted documents include PhilSys National ID, passport, driver's license, SSS/GSIS ID, or PRC ID. Verification is typically completed within 24–48 hours. You will receive an email notification once your account is verified.

No. Each player is permitted to hold only one 7scom account. Creating multiple accounts is a violation of our Terms & Conditions and may result in all associated accounts being permanently suspended and any balances forfeited. If you have forgotten your login details, use the password reset function or contact our support team at [email protected].

Go to the 7scom Login page and click "Forgot Password." Enter the email address associated with your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam or junk folder. If you still have trouble, contact our support team and we will assist you in regaining access to your account.

If you wish to permanently close your 7scom account, please contact our support team at [email protected] with your request. Before closing, make sure to withdraw any remaining balance. Please note that if you are closing your account due to concerns about your gaming habits, we strongly recommend considering our self-exclusion option first – visit our Responsible Gaming page for details.

7scom supports a range of payment methods popular with Filipino players. For deposits and withdrawals, you can use GCash, PayMaya / Maya, and bank transfer via major Philippine banks including BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank. Debit cards linked to your bank account are also accepted. All transactions are processed in Philippine Peso (₱).

The minimum deposit at 7scom is ₱100 for GCash and Maya transactions. For bank transfers, the minimum is ₱500 due to bank processing requirements. There is no maximum deposit limit for standard accounts, though higher amounts may require additional verification in line with our AML compliance procedures.

GCash and Maya deposits are typically credited to your 7scom account instantly or within a few minutes. Bank transfers may take 1–3 business hours during banking hours (Monday to Friday, 9AM–5PM). If your deposit has not appeared after 30 minutes for a GCash/Maya deposit, please contact our support team with your transaction reference number and we will investigate promptly.

To withdraw, log in to your 7scom account and go to the Cashier or Withdrawal section. Select your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount, and confirm. Your account must be KYC-verified before any withdrawal is processed. The minimum withdrawal amount is ₱200. GCash and Maya withdrawals are typically processed within 1–4 hours; bank transfers may take 1–2 business days.

7scom does not charge any fees on standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees, which are outside our control. We recommend checking with GCash, Maya, or your bank for their current fee schedules. For large withdrawals, additional verification steps may be required in line with our compliance procedures.

7scom offers a wide variety of online casino games for Filipino players. Our game library includes slot machines, bingo, Bingo Fishing, Dino Hunter, live dealer games, table games, and more. New games are added regularly, so there is always something fresh to try. All games are accessible directly from your browser – no download required.

Yes. All games on 7scom use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and fair. Our RNG systems are regularly audited by independent testing agencies. Slot games display their Return to Player (RTP) percentages so you always know the theoretical payout rate before you play. 7scom is committed to transparent and fair gaming for all players.

Absolutely. 7scom is fully optimized for mobile play. Whether you are using an Android or iOS device, you can access all games directly through your mobile browser without needing to download a separate app. The mobile interface is designed to be smooth and responsive, so you get the same great experience whether you are playing from Manila, Cebu, Davao, or anywhere else in the Philippines.

Bingo Fishing combines the excitement of bingo with a fishing-themed arcade format – players shoot at fish to earn bingo numbers and prizes. Dino Hunter is an action-packed arcade shooter where players hunt dinosaurs to win multipliers and cash prizes. Both are unique 7scom titles that blend skill-based gameplay with chance, making them popular choices among Filipino players looking for something beyond traditional slots.

7scom offers a welcome bonus for new registered members. The specific bonus amount and terms may vary depending on current promotions. After completing registration and your first deposit, the welcome bonus will be credited to your account automatically or via a promo code, depending on the active offer. Check the promotions section of your 7scom account for the latest welcome bonus details.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Always read the specific terms attached to each 7scom bonus offer before claiming.

Yes, most 7scom bonuses have an expiry period. Typically, bonuses and any associated winnings must be used within 7 to 30 days of being credited, depending on the specific promotion. If the wagering requirements are not met within the validity period, the bonus and any bonus-derived winnings will be forfeited. The expiry date for each bonus is displayed in your account's bonus section.

No, bonus funds cannot be withdrawn directly. They must first be converted to real money by meeting the wagering requirements attached to the bonus. Once the wagering requirements are fulfilled, the resulting real-money balance is fully withdrawable. Your 7scom account dashboard clearly separates your bonus balance from your real-money balance so you always know where you stand.

7scom uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and is never sold or shared with unauthorized third parties. For full details on how we handle your data, please read our Privacy Policy.

Yes. 7scom strongly recommends enabling two-factor authentication (2FA) on your account for an extra layer of security. Once enabled, you will need to enter a one-time code sent to your registered mobile number or email address each time you log in from a new device. You can activate 2FA in your account security settings.

If you suspect that someone has accessed your 7scom account without your permission, change your password immediately and contact our support team at [email protected]. We will temporarily lock your account while we investigate. Never share your login credentials with anyone, and always log out of your account when using a shared or public device.

KYC (Know Your Customer) verification is a legal requirement under Philippine anti-money laundering (AML) regulations. It helps us confirm your identity, verify your age (21+), and ensure that your account is not being used for fraudulent activity. KYC also protects you – it ensures that only you can withdraw funds from your account. The process is straightforward and your documents are handled with strict confidentiality.

7scom provides a full suite of responsible gaming tools including deposit limits, loss limits, session time reminders, reality check pop-ups, cooling-off periods, and self-exclusion. All tools are available free of charge in your account settings. For a detailed explanation of each tool, visit our Responsible Gaming page. Gambling is addictive. Know when to stop.

To self-exclude, log in to your account, go to Account Settings, and select the Responsible Gaming or Player Protection section. Choose your self-exclusion duration (minimum 6 months, up to permanent). Your account will be locked immediately and all marketing communications will stop. If you need help activating self-exclusion, email us at [email protected] and we will process it within 24 hours.

Yes. You can set daily, weekly, or monthly deposit limits on your 7scom account at any time. Once your limit is reached, no further deposits will be accepted until the period resets. Reducing your limit takes effect immediately. Increasing your limit requires a mandatory 24-hour waiting period to give you time to reconsider. We encourage all players to set deposit limits as a standard practice.

If you or someone you know is struggling with problem gambling, please seek professional help. PAGCOR operates responsible gaming programs and support resources for Filipino players. You can also reach out to mental health professionals or counseling services in your area. 7scom's support team is also available at [email protected] to help you activate any of our player protection tools. Gambling is addictive. Know when to stop.
21+

Gambling is addictive. Know when to stop.

7scom is strictly for players aged 21 and above. If you feel your gaming is becoming a problem, use our self-exclusion tools or visit our Responsible Gaming page for support resources.

Ready to Play?

Still Have Questions? We Are Here to Help

Can't find the answer you need? Our support team is available to assist all 7scom members. Or, if you are ready, jump straight into the action.

Explore Games Member Login

21+ only. Play responsibly. Gambling is addictive. Know when to stop.